This past week, I had the privilege of watching a group of leadership program candidates graduate from their experience. As a Board Member for a local trade association, I was there as this program is a Board sponsored program.
There were some important lessons that I took away from this dinner, aside from the fact the dinner, was AWESOME! All of these lessons are more "duh" moments when you sit back and think about it, however, they definitely served as reminders that you have to take the time to get back to the basics from time to time as leader.
1. Leadership is a journey, not a destination
2. Each person has their individual spin they put on leadership
3. Have a dream; develop a plan; execute on your strategy
4. No two leaders execute in the same manner, nor are their experiences the same
5. Just because leadership styles are different, doesn't mean one is more right than another
6. If you are learning in a homogeneous environment, you lose diversity in thought and experiences
7. Successful leaders are always networking and exchanging ideas
8. Leaders must be open to differing perspectives and allow results to happen as a consequence of execution
9. Leadership is not about the leader
10. Leaders must take the time to "smell the roses" and celebrate the success of their teams and organizations
11. Leaders need to be facilitators for growth and development, not managers of activities
12. Leaders don't need to be the smartest person in the room, but they need to have vision and effective communication skills
These 2013 graduates of The Austin Contact Center Association Service Leadership Academy did a great job in their journey. Several of the graduates are already on their way to successful adventures inside their organizations, but also outside of their organization. I don't think that they realize how much they taught this member of the audience. I hope they do now.
Have a great week!