Put me in Coach!

Well, it has been a minute or two since I have written a post, and I can honestly say I have missed writing.  Writing is my outlet to clear my mind in so many ways.  With that said, I will say, I have had lots of time to do a lot of thinking and reflecting.  

One of the things that I have been thinking about is how people, when provided with the right opportunity, have an ability to capitalize on those opportunities.  Unfortunately, many ideas and too many people sit on the sidelines patiently awaiting the right opportunity.  In 1985, John Fogerty, formerly of Creedence Clearwater Revival, released the song, "Centerfield".  The chorus of the song says, "Put me in coach, I'm ready to play".  All the player wanted was a chance to show he could play "centerfield".

In the workplace, there is a myriad of "players" just sitting on the bench, wondering when it will be their turn to "get in the game" and make a difference for the team.  Unfortunately, those players can't always recognize that they are already in the game and making a difference.  Leaders take the time to recognize the contributions that each team member makes to the game. From a morale and retention perspective, recognition of the smallest contributions can sometimes yield the biggest performance results.

In my current role, I have had two members of my team that have recently stepped up when asked.  Their contributions have forced us to raise our collective expectations of where the department should be performing. Had they not "accepted the challenge" job dissatisfaction may have increased resulting in them pursuing other lesser opportunities in order to feel more appreciated.  As a leader, I am very proud of the recognition that they are receiving from our external customers.

I have been privileged to work with a great team of professionals ranging from front line team members through senior leadership who have supported different initiatives.  Many of these initiatives have been kick started from the front lines.  It is a great feeling as a leader in my organization to encourage innovative thinking and then see those thoughts progress from a concept to production, with credit all going to the front lines where the idea was generated from. 

Take a look around your team and see what is being cultivated in your workplace. Is it a disease as a result of letting things just exist, or is it the right cure or solution that just has been fully cultivated?  As a leader, it is up to you to decide.  Are you going to listen to those saying, "Put ME in Coach", or are you going to let your bench just erode?

Have a great week!

A Formula for Success

Another High School Baseball seasons is drawing to a close.  This is a sure sign that the school year is ending shortly.  As a parent of two high schoolers (both of whom are baseball players), I realize that the end of their high school academic career is also coming to a close (fortunately my boys are a junior and freshman this year).  This post has nothing to do with baseball, however, it does have to do with being prepared for transition.

This spring and summer many graduates will be interviewing for their first "real" job, but are they prepared?  Much like a ball player stepping up his/her game are graduates or job seekers truly ready to step up their game?  What I coach people on is where you are today, should not be where you expect to be tomorrow.  It is important to have a basic formula for success, such as:

Preparation + Opportunity = Success

 

 

By looking at this very simple formula, it can lead you in the direction you are seeking. 

 

Preparation - have you invested in yourself and equiped yourself with knowledge and experience that others will recognize?  What do you know about the path you are choosing and do you understand not just the glitter associated with your choice, but do you also understand how to avoid the quicksand that can derail your journey?

 

Opportunity - carpe diem!  Seize the moment!  When you are in a position to put all of your preparation to action, do you take advantage of the moment?  Don't be hesitant, just go for it!!

 

Success - Celebrate your success!!!  Understand what got you to the point and appreciate those who guided, coached, and mentored you through all of your preparation for the moment that you were able to capitalize on. 

 

Like an athlete moving up levels of competition, it is important to remember where you have been and what brought you to the moment of success that you are in.  Keep preparing for the next level of your career and never stop being a student of not just your trade or vocation, but of life.

 

Remember P+O=S.

 

Have a great week!

Thing 1 and Thing 2

As a leader, it is important to look at Thanksgiving in a different light.  True leaders, in my opinion, have been blessed with a gift.  A gift that needs to continually give to others. 

I recently finished reading a book entitled The Weekly Conversation by Brian Souza.  As I read through this very engaging story, I realized that every moment is a coachable moment.  Too often we as leaders are looking for the "right time" to have a key discussion with a peer, team member, or even a manager we report to.  There is no right or wrong time to have that discussion.  There are only those discussions or conversations that do not occur because of the "what if". 

I had a conversation with one of my sons (Thing 2 or T2) about his schoolwork.  He is consistently a very strong student and work hard.  He was telling me about one of his classes where they were having a group discussion and his thoughts on a topic were different than his classmates.  He said that he chose not to speak up.  At that point, it didn't matter for me about the grade, but rather the "why" he chose not to share his perspective. 

As we discussed a little more, I wanted to share with him that regardless of a grade, in order to be successful in life, he needs to be willing to speak his mind and support his position with a solid argument.  At the same time, he needs to be willing to listen to others as well.  I have read some of what he has written for his classes, and it is solid.  This was my opportunity to impart some of my experience on him that communication is not one sided.  It needs to be an engagement of differing opinions, but a common understanding and respect for others perspectives.  Too often, conversations do not occur for precisely that last reason.

Now, my other son (Thing 1) will argue a point until the cows come home.  This too can be detrimental to open communication as no one wants a discussion to be monopolized.  He is very emphatic about his beliefs and will engage in a conversation on any topic with anyone at any time.  As I have observed him with his peer group from afar, he does actively listen, but will always try and persuade you to his position. 

Back to the book.  Having a conversation should be a natural occurrence.  Whether you are Thing 1 or Thing 2 in how you approach conversations, the key is that you are willing to engage in thoughtful dialogue as a leader.  Be open to others perspectives and be a consummate listener and learner.

Have a great week!

Morale and Motivation

What is the source of motivation?

Can motivation be instilled, or is it something that individually control?

In workplaces today, you may hear comments that morale is down, what is the leadership going to do improve morale?  I don't see this is a leadership issue, but more as an individual issue.  The part of morale that can be improved through leadership is when it comes to influencing a positive culture where team members are self motivated and feel valued.

As a leader, the right question that should be asked of your team is what motivates people individually in the workplace?  Why do people come to work everyday, and what drives them to continue to give 100% each day?  If, as a leader you are having those types of one on one conversations with your team, regardless of the level, you are well on your way to having positive and engaged morale within the workplace. 

In my environment, I feel very disconnected from what is going on when I have those days that I am behind closed doors.  It's as important for me to be out with team seeing what is working, or not working for them; coaching them when the opportunity presents itself; and if nothing else just having informal conversations about what is going on with people individually. 

It is important that individuals feel connected with all levels of leadership, maybe not on a personal level, but at least on a genuine, interpersonal level.  It is important to remember where we came from in the workplace, and how we can use our experiences to mentor others for future success.  I have found that these connections are key to keeping morale positive, and individuals motivated to do their very best.

By nature, I am huge introvert, although, most that interact with me will wholeheartedly disagree.  If you invest connecting with people where they want you to connect with them, trusting relationships occur.  It is incumbent on us as leaders to develop and maintain those trusting relationships on a daily basis to ensure a positive culture exists.  When the culture is positive, morale is high and self motivation is increased.  People want to contribute more as a result.

The best environments are where team members feel that they "get" to come work and "want" to be part of something larger than themselves.  I love the fact that I "get" to go to work everyday, because I am motivated to have a positive impact on others everyday!

Have a great week!!

Leadership Lessons from Mom

On this Mother's Day it is important to remember the CFO's in our lives.  That is Mom, the Chief Family Officer.  I first heard this term on a commercial on the radio, and today on Mother's Day it seems appropriate for remembrance of these unsung hero's.

From the day that each of us are born, typically it is our Mom's that not only provide nurturing, but also provide us guidance through the good times and bad.  When tough decisions need to be made, we turn to Mom.  When financial decisions need to be made, we need Mom's blessings.  Through our years, it is our Mother's that have the hope their development of us will allow us to reach our full potential. 

As a Chief Family Officer, Mom really has final say over Dad, whether he wants to admit it or not.  Dad's will take their direction from Mom and each child understands the hierarchy in the family can make what decisions.  As we progress past High School and into College and the workforce, we translate the understanding of who decision makers are in the workplace.  We gain an understanding that the professional organization, much like a familial organization, must have a person who is truly looking our for the best interests of each individual and the organization as whole.  In most families, Mom is this person.

As each person embarks on their careers, we remember the lessons of our family organization.  How tough decisions are made, how we communicate with one another, when to play, and when to be focused.  The business organization is one that we spend 40+ hours per week at and where we need to effectively communicate, make tough decisions, work hard, and play hard with our professional family.

At the end of the day, we learn more about how to interact with others through watching the interactions of our mother's.  We are successful, as a result of the drive and desire to succeed that our mother's instill in us.  Think about how your first interaction with a CFO was really your mother, the Chief Family Officer.
Today, I leave you with some quotes and thoughts...  Remember your Mother today on this Mother's Day.

Being a full-time mother is one of the highest salaried jobs... since the payment is pure love. ~Mildred B. Vermont

Mothers hold their children's hands for a short while, but their hearts forever. ~Author Unknown

I remember my mother's prayers and they have always followed me. They have clung to me all my life. ~Abraham Lincoln

Everything Grows...

Everything grows when it rains.

In nature, in order for things to grow, there must be rain.  As I drove past a field that had been scorched a year ago during a wild fire, there is a lush green field now.  As a leader, we are always challenged to take negative situations and turn them into a positive.  If we find ourselves in situations where we have been burned, we need to look for the opportunity to grow again.

Rain can take many forms.  Rain in this discussion is centered more about the decisions we make in the workplace.  All of us at one time or another have made a poor or ill advised decision in the workplace.  It happens to everyone.  We find ourselves in situations that we often aren't thinking clearly, and as a result, end up in a place that we didn't intend to be.

Do you have a reliable weather forecaster, a professional mentor that can guide you through your individual rainstorms?  These mentors are in the places that you least expect them to be and usually the person that you least expect them to be.  Your weather forecaster is someone that you trust to evaluate situations after the fact, and assist you in growing and maturing to not have another negative experience.  They are there to equip you to weather the daily storms that each person encounters.
When looking at rainy periods, it is important for you to understand how the rain developed.  Most of the time it was not El Nino or La Nina, but a series of events that led to a personal setback.  How you weather the storm will determine how sunny the future will be.  At this time, it is critical to spend a few minutes with your weather forecaster, look at the maps (how the situation came from point A to point B) to understand how the series of decisions led to the outcome that occurred.  The growing piece is gaining an understanding of how to avoid bad decisions and make better decisions in the future. 

I had the privilege to attend a panel discussion of senior leaders this week who spoke of having a mentor.  Mentors who would shoot straight with them and encourage them as they developed in their careers.  These mentors are your weather forecasters, the have been there, done that, and earned a t-shirt for the efforts.  Listen to what your forecasters have to say and they will guide you through the juggernaut that is your professional career.  You will have many forecasters throughout your life.  If you tune them out, you will continue to be bitter and scorched, you will never grow.  However, if you reflect on the feedback given to you, and incorporate the feedback to your particular situation, your decisions will be stronger and more decisive as you become more experienced. 

Pay it forward.  Become a forecaster for others and look for opportunities to share your experiences with those who are a little green so that they are able to grow and mature.

In my career, to quote a James Taylor song, "I've seen Fire and I've seen Rain.  I've seen Sunny days that I thought would never end."  Rain is not always bad, and sun is not always good.  The sunny days always follow the rainy days.  Use those sunny days to grow and mature and I guarantee you will have more sun than rain.  Trust your forecaster to guide you.  Don't take anything or anyone for granted.

Have a great weekend!

It's a Journey, not a Sprint!

As many high schools, colleges, and universities prepare for commencements over the next month, many students will enter the "real world".  As stated in the song "Closing Time" by Semisonic, "Every new beginning is some other beginnings end."

For students they may enter the workforce, the military, or choose to continue their education at one of this country's institutions of higher education.  When the pomp and circumstance is over, each person will now have to make their individual decisions for the rest of their lives.  Some will make good decisions, others, not so good.

In my house, we have volume's of the "Book of Dumbass" as we affectionately refer to it.  Each day we live, we add another page, each month another chapter, and each year a new volume.  My boys know that each decision they make has a consequence, both positive and negative, and my wife and I hope we have instilled good decision making qualities in both of our sons.  For them making a bad decision is not the end of the world, as we all have made them in our lives.  Life is a journey, not a sprint. 

It is important throughout our careers and our lives that each of us remember that what we do is a journey, not a sprint.  We need to enjoy all that our experiences offer us.  You hear professionals comment all the time how the low points in careers made them stronger and better equipped to make tough decisions, or execute a plan, or a play in the future.  The experiences we all have as professionals and individuals provide us the tools and resources to draw upon to make better future decisions.

As leaders, it is up to us individually to mentor those around us.  Allow others to draw on our experiences, but also allow others to make mistakes as they create their experiences.  Losing or failing should never deter anyone.  Look at Abraham Lincoln.  Business failures, bankruptcy, elections losses, and ultimately became one of the most important figures in American or for that matter World history.  For him, life was a journey, not a sprint.

I had the privilege to coach youth football with someone in Oklahoma.  One of the mantra's of that team was "Never, never quit".  We would chant it before each game.  It instilled an attitude of long term success, even if the short term results were not successful.  Each player that played for him is developing into a winner in their own rights, both on and off the field.

As each person begins their next chapter in life, remember it is a journey, not sprint.

Progress, not perfection

Progress, not perfection.

This is a statement that I have learned over the last few years when in coaching and development situations.  I first heard this statement from a good friend that is in an AA program, and it is one that I have been able to transfer to coaching and development.

In my contact center, I have several front line representatives that are very hard on themselves for making an error.  They expressed to me that in other positions, errors were not acceptable and that they could lose their jobs for making mistakes.  My immediate question back to them was, what did you learn from that previous negative experience.  Typically their response was that they needed to slow down and make sure their work was correct the first time.  Interesting.  Slow down and make sure that you don't make the same mistake again. 

What I didn't hear from that interaction was that representative was never coached and developed.  How much effort would it have taken for the supervisor to spend an extra couple of minutes and have a conversation with that employee about their thought process, or what they were looking at when the error occurred.  Getting employee feedback as to the why an error occurred is more important than the error itself.  By doing so, it can lead to identification of process improvements, training gaps, or system enhancements.  At the human level, it can demonstrate to the employee that leadership really does care about them as individuals, not just numbers.

Whenever coaching a manager, supervisor, or front line agent, focus on root cause of the error.  The thought process leading up to the error is more important than the error itself.  Progress, not perfection means to me that errors and mistakes are going to occur.  What is more important though is what an individual learns from the error, and how the individual and organization can develop from the mistake.

Baseball is the best analogy for not being perfect.  What other profession can you be successful 30% of the time and have a 20+ year career and reach your professions Hall of Fame. 

Next time you find yourself with a teachable moment, take the time to remind the person that your expectation is that they are progressing forward, not backward as a trend.  Force them to critically think about what they are doing.  If you do so, you will have a much more engaged organization.

Have a great weekend!

Teachable Moments

Everyday has its teachable moments, it is up to each person as an individual as to whether or not they choose to take advantage of those moments.

In education, it is expected that teachers and administrators are always providing those teachable moments for their students.  In the workplace it is expected that supervisors are always providing those teachable moments.  In sports, it is expected that coaches are providing those teachable moments.  Unfortunately, in all of these scenarios, those teachable moments do not always occur.

The question I pose is why are those teachable moments not acted upon.  There are a myriad of reasons as to why they don't, in my opinion, but at the end of the day it comes down to WIIFM (What's In It For Me).

I have had the privilege of being associated with individuals that thought less about the WIIFM, and more about the impact of not taking advantage of a teachable moment.  As a student, in retrospect, I learned the importance of creating a baseline for future learning.  As a youth sports coach, I learned the importance of setting a high bar, and to focus on fundamentals.  As a rising leader, I learned the importance of controlling what I could control, and not put as much effort into negativity in the workplace.  The important aspect of teachable moments is for leaders to be open to these moments, either as a learner or as a teacher.

If you expect excellence from those around you, you need to demonstrate what excellence looks like.  Take the moments, personally and professionally to not expect A+ efforts, but give people insight as to what A+ effort looks like.  What's in it for you?  A stronger organization, a better way forward, buy in to the vision, commitment.

I saw a great teachable moment by a group of law enforcement officers having lunch together.  Two younger officers were giggling and making comments about a very overweight officer from another department.  The older officer that was with them told them to knock it off and presumably that their behavior was inappropriate.  You could tell that the older officer was very direct as the giggling ceased immediately.  This example is where an experienced professional took advantage of a teachable moment, and hopefully the younger officers will remember their experiences.

Take advantage of teachable moments every chance they arise.  You never know when one of these moments will be life changing for you.  I have had several of these and each one of these A-ha moments has been more valuable than the last

Have a great week!