As I pondered this, it was apparent that I did not have a magic formula that has led to a lack of negativity in my current environment. I did realize the following though:
- Change breeds negative thoughts
- Negativity without a proper outlet festers and becomes a culture
- Culture determines employee engagement and ultimate satisfaction
- Employee engagement and satisfaction contributes to customer satisfaction
- Customer satisfaction is synonymous with the customer experience
- Customers typically will not speak highly of products and services that they have a negative experience with
- Organizations lose customers as a result of negative customer experiences
- Ensure that change is communicated in a timely manner.
- Encourage staff to ask questions and follow-up on their concerns.
- Engage staff where they are, not where you think they are
- Inspect what you expect, but don't micro-manage
- Allow for midstream adjustments as not all changes or decisions deploy as envisioned
- Don't hide from decisions. Be visible and approachable
- Provide status updates as to how change is progressing, even acknowledging learning opportunities
- Recognize staff whenever possible
- Celebrate milestones and accomplishments, no matter how small
What changes do you have planned? Hopefully this post provides some nuggets to assist you successfully avoid workplace negativity by eliminating it before it has a chance to take hold. If it exists in your environment today, know that the course of negativity can be reversed through focusing on items in the second list, primarily through being visible, approachable, communicating, and taking the time to recognize positive outcomes, no matter how small. Most importantly, have fun!
Have a great week!