tag:blogger.com,1999:blog-3698055685686976339.post8215450929027718725..comments2015-09-22T05:26:37.802-07:00Comments on Learning.Motivating.Engaging.: Be An Informed ConsumerBrohawk92http://www.blogger.com/profile/02173873627094004688noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3698055685686976339.post-21728025972014510842012-09-17T06:11:24.432-07:002012-09-17T06:11:24.432-07:00Thanks for this post, Mark. It's great to be r...Thanks for this post, Mark. It's great to be reminded that the "messenger" (the person on the other end of the phoneline) often can't do what we are asking. I had the same thing happen last week with Amex. I felt I had been mislead and they apologized for that, but unfortunately couldn't help me. I was angry, but not at the person on the phone.Doreen Pendgracshttps://www.blogger.com/profile/07034373301858091444noreply@blogger.com